Last updated 8 September 2026
This notice covers the automated assistants that some businesses use to answer enquiries and handle their customer information. It explains what happens to your details when you deal with one.
If you are talking to an assistant, or your details have reached one of our systems, that happened because a business chose to use us. That business decides what the system is for and what happens to your enquiry afterwards. They are responsible for your data, and their own privacy policy applies to how they use it.
We run the system on their behalf, as their service provider. We handle your information on their instructions and for no other purpose. This notice covers our part.
| What you send | The messages you send to an assistant, and its replies. |
|---|---|
| Contact details | Your name, phone number and email, if you choose to give them so the business can follow up. |
| What you asked about | The service or product you enquired about, and anything you told us about what you need or when. |
| Technical information on a website |
A randomly generated session identifier, timestamps, and the address of the page you opened the chat from. Nothing that identifies you personally, and no account of any kind. |
| Technical information on Instagram |
Timestamps and the account-scoped ID Instagram gives us, which identifies you only in relation to the account you messaged. We do not receive your Instagram password, your email address, your followers, or anything else about your account beyond the conversation you started. |
Please do not type card numbers, passwords, ID or passport numbers into a chat. We never ask for them, no assistant needs them, and there is no reason for them to be in a conversation.
If you send health information or anything else sensitive in the course of an enquiry, we pass it to the business and hold it no differently from the rest of the conversation.
To answer your message, to pass your enquiry to the business you contacted so someone can get back to you, and to produce summary reports for that business about the enquiries they are receiving. Nothing else.
We do not use your information for advertising, we do not profile you, and we do not use your conversation to train AI models.
Anthropic and OpenAI act as processors and do not use your conversation to train their models. We do not sell personal information to anyone, and we do not share it with anyone beyond what is listed here.
Our servers are located in Germany. The providers listed above process data in the United States and elsewhere. This means your information is handled outside the United Arab Emirates. We hold it under contractual safeguards with each provider, and only for the purposes described above.
Conversations are held only as long as needed to handle your enquiry, and are deleted within 90 days. Reports we produce for a business are summaries and counts, not individual conversations.
The business you contacted may keep your enquiry for longer in their own records, under their own policy. That is their decision, not ours.
You can ask us to delete what we hold about you at any time. Email the address below with the account, number or address you contacted us from, and we will confirm within 30 days.
Because the business you contacted is responsible for your data, you can also ask them directly, and we will act on their instruction.
On Instagram, you can revoke an assistant's access at any time in the Instagram app, under Settings and then Apps and websites.
Replies from these assistants are generated automatically. They are not a person, and they will tell you so if you ask. You can ask at any point to be put through to someone at the business instead.
Information travels over HTTPS and is stored on access-controlled servers. Messages arriving from Instagram are cryptographically verified before we process them.
If what we do changes, we update this page and the date at the top. The current version is always the one published here.
Questions, or a request to delete your data: kyan@arenacapital.com